Deployment, Agents, Registration, Updates and Connectivity
Coverage
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Supported Windows, Linux and macOS operating systems
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Workload-specific agents and cloud/agentless connectors
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Download links, registration tokens and tenant placement
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Interactive, unattended and mass deployment
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Golden images, cloned machines and Machine ID handling
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Agent registration, re-registration, move and ownership change
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Agent update channels, compatibility, reboot and maintenance windows
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Repair, module modification and clean uninstall
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Service state, process health and local component checks
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Required hostnames, ports, firewall, proxy, DNS, TLS and certificate inspection
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Bandwidth, throttling, latency and WAN optimisation
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Coexistence with antivirus, EDR, application control and other backup agents
First checks
Confirm the intended tenant, OS/version, installer source, agent build, registration method, clock/timezone, DNS resolution, HTTPS inspection, proxy credentials, endpoint security exclusions and service status.
Existing SCKB guidance
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