Soteria Cloud KB
Soteria Cloud KB
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10.00 — Start Here and Architecture

Start Here and Architecture

Scope

Acronis Cyber Protect Cloud is the primary vendor platform behind Soteria Cloud's managed and channel-delivered cyber-protection services. This page explains where vendor capability ends and Soteria service design, infrastructure, support, commercial terms and operational ownership begin.

Architecture topics

  • Partner, folder, customer and unit tenant hierarchy

  • Management portal and Cyber Protection service consoles

  • Workload agents, cloud agents and agentless integrations

  • Protection plans and service-specific plans

  • Acronis/Soteria storage destinations, encryption and retention

  • Advanced services and offering-item enablement

  • Alerts, activities, incidents, tickets, reports and APIs

  • Regional/data-centre availability and feature rollout

  • Shared responsibility between Acronis, Soteria, reseller/MSP and customer

Authoring rule

Separate every article into official Acronis behaviour, Soteria operational note, customer/reseller responsibility, and escalation boundary. Do not assume that an Acronis global-cloud hostname, screen, SKU or data-centre feature applies to Soteria's environment.

Related page: Acronis Cyber Protect Cloud — Overview.

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Portfolio-baseline operational pages

Published 21 August 2026. These Soteria-original operational pages define scope, qualification, service boundary, evidence and escalation, with canonical Acronis sources. They do not mean that every article-level procedure in the 5,790-URL English source register has been migrated.