10.10 — Management Portal, Tenants, Roles and Identity

Management Portal, Tenants, Roles and Identity

Coverage

• Partner, folder, customer and unit creation

• Tenant hierarchy, inheritance and delegated administration

• Offering items, services and portal visibility

• Administrator creation, deletion, disablement and recovery

• Roles, least privilege and separation of duties

• Two-factor authentication, password policy and account lockout

• Service accounts, API clients and integration identities

• Branding, URLs, notifications and tenant contact data

• Customer transfer/move, ownership and offboarding

• Audit trail, activities and administrator accountability

• Console navigation and data-centre-specific UI differences

Diagnostic questions

1. Which tenant and hierarchy level is affected?

2. Which administrator/role and service is involved?

3. Is the problem authentication, authorisation, tenant placement or offering-item visibility?

4. Is it one user, one tenant or all tenants?

5. What changed immediately before the issue?

6. Is the user on the correct branded Soteria portal?

Secrets, recovery codes and passwords must never be added to a KB article or support ticket.