Soteria Cloud KB
Soteria Cloud KB
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Support for Affiliates

Support for Affiliates

Use this path if you introduced a customer to Soteria Cloud through the affiliate programme.

Who supports the customer?

Under the affiliate model, Soteria Cloud manages qualification, contracting, onboarding, billing, service delivery, and customer support. Affiliates do not need to troubleshoot or operate the customer’s technical service.

If the customer needs technical, billing, restore, or account assistance, direct them to the support route on the Soteria Cloud contact page.

Affiliate enquiries

Use the Soteria Cloud contact page for:

  • Referral or opportunity status.

  • Affiliate onboarding and programme questions.

  • Commission or payment enquiries.

  • Marketing and sales enablement.

  • Help routing a customer to the correct Soteria Cloud team.

Information to provide

  • Your name and affiliate organisation.

  • The customer or opportunity name.

  • The type of enquiry.

  • A short description and the outcome you need.

Do not ask the customer to share passwords, recovery codes, private keys, payment authentication data, or sensitive technical evidence with you.

Current programme, commission, support, and commercial terms are governed by the live programme page and signed agreement.